Administrative Operations Assistant

We are looking for a highly organised and detail-oriented Citizenship & Administrative Coordinator to join our team in Dubai. This role is central to the smooth processing of global citizenship program files and the day-to-day administrative operations of our office. The right candidate will be dependable, process-driven, and comfortable handling sensitive documentation in a fast-paced environment.Key ResponsibilitiesCitizenship & Case Processing Manage and process global citizenship program files end-to-end Review, organise, and track documentation including passports, IDs, and application forms Maintain accurate case records and monitor submission timelines Follow up with clients to collect missing or incomplete documents Ensure compliance with program requirements and internal quality standardsDaily Office & Administrative Operations Handle DEWA processing and related utility administration Liaise with Shiny for licensing documentation and regulatory approvals Manage government-related paperwork and coordinate submissions Maintain organised physical and digital filing systems Provide general office coordination and administrative supportSupport senior team members with document preparation and compliance trackingRequirements 1-2 years of experience in citizenship, immigration, or documentation-heavy administrative roles Proven ability to handle sensitive and confidential documentation with discretion Highly detail-oriented with a structured, process-driven working style Strong organisational and time management skills Reliable and committed to a full-time, office-based schedule Good written and verbal communication skills in English; Arabic is an advantage