Agent, Guest Service

About UsAldhafra Resort, a serene desert retreat, is nestled on the edge of the Rub’ al Khali, the world’s largest uninterrupted sand desert, just a short distance from the heart of Abu Dhabi. Blending the natural beauty of the desert with warm hospitality, the resort offers a welcoming escape for families, couples, and adventure seekers alike. With comfortable accommodations, a variety of dining options, and engaging activities, Aldhafra Resort provides a relaxing and memorable experience in a truly unique setting.As part of Aldar Hospitality and brought to life by the vision of Aldar Group, Aldhafra Resort reflects a commitment to creating meaningful destinations. Thoughtfully designed with sustainability and cultural authenticity in mind, the resort embraces the charm of the desert while ensuring a comfortable and enjoyable stay for guests of all ages. With Aldar Hospitality’s dedication to exceptional service, Aldhafra Resort is an ideal getaway for those looking to unwind, explore, and connect with nature.About the JobAs a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests from their arrival until departure. You will serve as the first point of contact for guests, assisting with check-in and check-out procedures, answering inquiries, and ensuring guest satisfaction throughout their stay.About YouPrevious experience in a customer service or hospitality role is preferred.Excellent communication and interpersonal skills.Strong problem-solving abilities and the ability to handle difficult situations with professionalism and empathy.Detail-oriented with strong organizational skills.Knowledge of hotel reservation systems and basic computer skills.Ability to work well under pressure and in a fast-paced environment.Fluent in English; additional languages are a plus.Flexibility to work varying shifts, including weekends and holidays. Shape Your Career with Aldhafra ResortJoin the team at Aldhafra Resort, a welcoming, family-friendly destination in the heart of the desert. Be part of creating memorable experiences for our guests while growing your career in a warm and supportive environment.Equal Opportunity StatementAldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.