We are currently hiring for L1 NOC Application Engineer to join one of our major clients based out of UAE. Job Details: Role: L1 NOC Application EngineerEmployment Type: 12 months & extendableWork Location: Abu Dhabi, UAENotice Period: 30 days or less Job description: Monitoring and Incident Detection: Continuously monitor applications using Dynatrace. Initial Troubleshooting: Perform troubleshooting on application and system issues, including connectivity problems, hardware failures, and application errors. Use remote tools to access and troubleshoot application and serversIncident Management: Categorize and prioritize incidents based on severity and impact. Application and System Maintenance:
Assist in routine application and system maintenance tasks, including applying patches, updates, and configuration changes. Support in performing health checks on applications, servers, and critical services to ensure optimal performance. Documentation and Reporting: Maintain accurate and up-to-date documentation of the application topology, configurations, and standard operating procedures (SOPs). Shift Work and On-Call Support: Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team. Participate in on-call rotations to ensure coverage during off-hours and weekends.
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