Customer Service Representative

Customer Service | Call Center AgentFull-timeAt least 2 years in a similar roleWork Shifts - Evenings and Weekends / Varied HoursJob Summary: We are seeking an experienced Call Center Agent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment. This position offers flexibility in working shift schedules to accommodate your preference - either day or night shifts. As a Call Center Agent, you will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities: 1. Customer Service:

Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally. 2. Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information. 3. Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively. 4. Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction. 5. Documentation: Accurately record and document all customer interactions and information in the CRM system. 6. Quality Assurance:

Adhere to established call center procedures and quality standards to maintain a high level of service. 7. Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times. 8. Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices. 9. Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor. Qualifications: 1. At least two years of experience in a call center agent role. 2. Excellent communication skills. 3.

Candidates must be multilingual - English, Arabic, French, and/or other languages. 4. Excellent problem-solving and interpersonal skills. 5. Strong customer service orientation and problem-solving skills. 6. Ability to adapt to a flexible work schedule, including evenings and weekends. 7. Proficiency in using call center software and CRM systems. 8. High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus. 9. Patience, empathy, and a customer-centric approach to service. 10. Strong attention to detail and accuracy in documenting client interactions. 11. Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes. Benefits:

- Competitive salary. - Health insurance. - Ongoing training and professional development opportunities. - Collaborative and inclusive work environment. - Flexible work hours to accommodate your schedule.