Air Conditioning Technical Support Specialist

Why work at Samsung?As a global leader in technology, Samsung Electronics opens new possibilities for people everywhere through relentless innovation and discovery. Established in 1969 Samsung Electronics has grown into one of the world’s leading companies recognized as one of the global top five brands.Our network extends across the world, and we take great pride in the creativity and diversity of our talented people, who drive our growth To discover more, please visit our website at www.samsung.com and our official newsroom at news.samsung.comPositionAir Conditioning Technical Support SpecialistResponsibilitiesSupervise and lead a team of technicians specialized in the installation, maintenance and repair of Residential Air Conditioning Systems.Act as the primary point of contact for customers regarding technical queries, performance issues and service requests.Ensure that maintenance contracts are fulfilled according to established terms.Design and implement service strategies that optimize product performance.Implement and monitor KPIs, ensuring that quality, response time and efficiency objectives are meet or exceeded.Control the budget assigned to the service area, optimize resources and reduce costs without comprimse quality.Negotiate with suppliers and manage external services.Academic BackgroundBachelor's degree (Industrial, Mechanical, Electrical Engineering)Proven experience in Residential Air Conditioning5+ years of experience in similar positions oriented to Air Conditioning Systems.Diversity & InclusionSamsung is committed to being an equal opportunity employer.We believe that our innovation and growth are the result of our diverse workforce. We aim to create an inclusive environment where everyone has equal opportunities to succeed We invite all applicants regardless of gender, race, ethnicity, age, sexual orientation, disability or background Together we will build a better tomorrow. #BeYourself