Sales and Delivery Support Manager

Company DescriptionAmaliTech is a social business empowering the next generation of technology leaders that harness the potential of remote working to build the future of work in sub-Saharan Africa and reinvest its surplus in further training, network growth, and local community support. With headquarters in Germany, we have over 400 strong team members based in Ghana (Takoradi, Kumasi, and Accra) and Rwanda (Kigali). Job Details Hybrid work model – 3 days from office, 2 days remote Job Location – Ghana (Accra or Takoradi, or Kumasi); Rwanda (Kigali)Job Type: Full-time, 40 hours/week.

Job DescriptionWe are seeking a highly skilled Sales & Delivery Support Manager who will be responsible for overseeing the end-to-end sales support and service delivery process to ensure client satisfaction and business growth. Key ResponsibilitiesSales Support & Commercial AdministrationPrepare customer quotations in alignment with sales and based on the customer rate card Lead the end-to-end quotation and invoicing process, including preparation of timesheets, ensuring timely and accurate billing  Collaborate closely and align with key internal groups (e. g. Sales, delivery, Accounting) and external customers  Prepare timesheets in line with established invoicing deadlines and ensure timely clocking of hours.

Technical Delivery CoordinationWork closely with technical delivery managers to support day-to-day operations Monitor and consolidate key performance indicators (KPIs) and assist in regular performance reporting Support technical account management with risk management activities and follow up on individual measures. Project Management OfficeCompile reports and dashboards regarding relevant KPIs (e. g. team performance, velocity, etc. ) Stakeholder updates: Support with the preparation of stakeholder presentations and status updates. Team and Administrative SupportCoordinate travel arrangements and logistics for team members Assist with scheduling, calendar management, and meeting preparation.

QualificationsBachelor’s degree in business administration, or related field3-5 years of experience in sales support, project coordination, or business operations, ideally in a technology-driven or service-oriented organisation Strong organisational and time management skills, with the ability to multitask and prioritise Strong people skills and ability to deal with different stakeholders Excellent written and verbal communication in English High proficiency in MS Office (especially PowerPoint and Excel); experience with tools like Jira, Confluence Proactive, structured, and solution-oriented working style Comfortable working in a dynamic, cross-functional team environment.

Additional InformationHow To ApplyInterested and qualified applicants should complete the application process via AmaliTech Careers. Application deadline is September 30, 2025. Ensure you have these documents before applying: Latest copy of CV (PDF format)Other related certificates (optional) Recruitment Process: Click "I'm interested" to applyInvitation to Online Interview(s)Job Offer . PerksCompetitive salary commensurate with qualification and experiencePension benefitsBonuses and end-of-year packageMedical insurance (with dependant)Internet data allocation for remote workEmployee bonding activities (bi-monthly happy hour, sporting activities). What To ExpectWorking with AmaliTech provides an excellent opportunity for career growth and development in a healthy and diverse work environment.

Our talented and welcoming team will ensure you feel part of our family to get you engaged on the job. You have the opportunity of building an international IT career and working with global IT companies.