ServiceNow Administrator

Experience: 10 YearsThe Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Key Responsibilities Assists in developing standard IT configuration and asset management methodology Develop CMDB policy, processes, and knowledge base Conduct reporting on configuration audits and reconciliation Maintains CIs to ensure CMDB accuracy and completeness Drives visibility on process adherence and compliance improvement opportunities Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance Create and document requirements for efficient process design that includes self-service options with limited manual effort Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance Draft technical process documentation