Appeals Information Officer

THE ROLEThe Appeals Information Officer will support the administration of the Appeals process. This includes registering and undertaking a thorough, independent and detailed assessment of appeals that is defensible to external audience. This will be supported by interviewing clients about their appeal to ensure all necessary information is collected and clients have a clear understanding about Departmental housing guidelines.The Appeals Information Officer will also respond promptly to enquires from clients, and both internal and external stakeholders, and ensure that time-critical appeals are prioritised. Regular contact may be made regarding any overdue appeals to support the timely completion of assessments by local Housing Offices in accordance with mandated timelines. Insights gained from the appeals process will be used to support operational policy and practice improvements.Accountabilities IncludeKeep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.How To ApplyPlease open the position description to read more.Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.