Application Support Administrator

OverviewAt DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.We're passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.OUR STORYFounded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.Since then, we've delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we've financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.BECOMING A BANKIn 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.WHERE WE'RE HEADEDOur goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.How do we achieve this? By hiring people who care deeply about doing the right thing, we've been recognised as ‘World Class to Work For' by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.OUR CULTUREDF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We've achieved much on our journey so far, but I believe we have our best days ahead of us.We've established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.THE ROLE, RESPONSIBILITIES AND DUTIES:Other duties may be assigned outside of the following duties and responsibilities:Administer and maintain core business systems including Salesforce and Mambu ensuring optimal performance, reliability, and securityPerform configuration and maintenance across platforms including user/role permissions, fields, layouts, views, workflows and integrationsSupport user experience ensuring adoption and proper usage of all platformsTest, validate, and provide feedback on new platform versions and features ensuring compatibility and performance prior to deploymentCollaborate with internal teams to implement system changes, enhancements, and controlsMonitor system health and performance, proactively identifying and resolving issues to minimize downtime and disruptionEnsure robust access management including user access rights, role-based permissions, and audit trailsMaintain and enforce governance policies ensuring systems operate in line with internal controls and regulatory requirementsSupport data integrity including where necessary validation checks, reconciliation processes, and assistance with data migrationsRespond to and resolve system-related incidents, service requests, and user queries in a timely and professional mannerParticipate in audits, compliance reviews, and risk assessments, providing system-level evidence and documentation as requiredMaintain accurate and up-to-date documentation for system configurations, procedures, and change logsContribute to disaster recovery planning and execution, ensuring business continuity for critical systemsLiaise with external vendors and support partners for issue resolution, development, and platform improvementsStay informed of platform updates, new features, and best practices, particularly within the Salesforce and Mambu ecosystemsSupport the change management processes when required including testing, deployment, and post-implementation reviewsChampion system governance and control frameworks helping to embed a culture of accountabilityRequirementsMust possess the required proficiency to perform essential tasks. At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It's about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude. The following skills and experience are required for this role:Proven experience in application support or system administration, ideally within financial services or regulated environmentsStrong working knowledge of Salesforce, Mambu, or similar cloud platforms including configuration, maintenance, and user supportExperience managing user access, role-based permissions, and security protocols across cloud-based systemsFamiliarity with system governance, compliance frameworks, and audit processesAbility to test, validate, and provide feedback on new platform versions and features ensuring compatibility and performanceProficiency in documenting system configurations, procedures, and change logs with high attention to detailStrong analytical and problem-solving skills, with the ability to proactively identify and resolve system issues and know when these should be escalatedDemonstrated ability to manage own workload effectively, while maintaining a strong commitment to meeting project deadlines and delivery milestonesExperience working independently and managing multiple priorities in a fast-paced, agile environmentFamiliarity with change and release management processes, with a flexible mindset and ability to adapt to evolving business needs or prioritiesExcellent communication skills, with the ability to support users and collaborate effectively across technical and non-technical teamsCommitment to maintaining system performance, reliability, and business continuity through disaster recovery planningWillingness to stay informed of platform updates, new features, and industry best practicesBenefitsPrivate medical insurance for you and your partner10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition schemeTax efficient salary sacrifice scheme to obtain bicycles and electric vehicles4 days of paid Volunteering leave to support our local communitiesVibrant office location in the lively city centre of Manchester