Application Support Engineer

Apply if you're excited to: Triage and manage Tier 2 support ticketsReproduce and debug reported issues using logs, MySQL data, and application code.Perform safe, minimal data corrections (e.g., MySQL updates)Analyze the root cause of issues—Was it user error or a product gap?Escalations with detailed findingsDocument clear reproduction steps and create supporting materials to ensure accurate and consistent results. (e.g., videos, articles, training sessions)Collaborate with teams to resolve issues and explore ideas.Collaborate with stakeholders to identify root causes and implement a central incident management system.Monitor the performance of API activity and understand patterns of behavior.Conduct testing on newly improved features and production bug fixes.About You:2 years of experience as an Application EngineerHigher Diploma or a Degree in Computer ScienceStrong problem-solving and debugging skillsComfortable navigating and making sense of Web ApplicationsExcellent written and verbal communication for documenting issues and collaborating across teamsAble to operate independently in ambiguous situations—knowing when to fix vs. when to escalateProficient in writing queries and understanding relational data with MySQLFamiliar with API structure and debugging in reading responsesFamiliar with JS/Python to help with automation scriptsKnowledge of Jira or a ticketing management system is nice to have