Application Support (GER) | Lisboa

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:• DECSKILL TALENT: We believe that our people are key to our success through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term values.At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.We are looking for a Application Support (GER).Responsibilities:Incident resolution within internal applications.End-to-end customer experience providing a single point-of-contact.Incident Management – Incidents, queries & service request .Application support for Digital People Solutions on several platforms.Documenting all actions and communication in the tickets.Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases.Proactive in finding root-causes, communicating with other teams and finding solutions.Focused on providing quality support with focus on client satisfaction.Requirements:Previous experience in a similar role.2nd level Application Support.Helpdesk / Service Support.Ticketing tools (servicenow / remedy / other).Microsoft Office Tools (excel proficient).German speaker (written and spoken).English speaker (written and spoken).If you’re interested in this job please send your CV to catia.carvalho@decskill.com, with the reference “CC/AP_G.Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.