Application Support Specialist

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.Its time to burst the bubble, and we will do it together!What You'll do: Provide functional support for Salesforce applications, ensuring stability and reliability in production environments; Coordinate service management activities with external entities, maintaining communication and alignment; Lead war rooms during critical incident situations, ensuring effective stakeholder coordination until resolution; Design and implement control mechanisms and KPIs to monitor application performance and operational quality; Collaborate with ITSM systems (e.g., ServiceNow) for incident, problem, and change management; Support incident investigation and troubleshooting using monitoring tools and logs; Participate in on-call rotations (prevention shifts) to guarantee service availability; Hybrid Work Model.What You Are: 2+ years of experience providing functional application support, preferably in Salesforce environments; Experience with service management tools (ITSM systems, e.g., ServiceNow); Proven ability to coordinate stakeholders and manage high-severity incidents; Knowledge in APM tools (e.g., Dynatrace) and log analysis (Kibana); Understanding of distributed systems, microservices, and APIs; Strong analytical and communication skills, with capacity to operate under pressure; Availability for on-call duties (prevenções) when required.What youll get: Wage according to candidate's professional experience; Remote Work whenever possible; Allocation of health insurance from the beginning of the employment; Delivery of work equipment adjusted to the performance of functions; And others.Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.Are you ready to step into a diverse and inclusive world with us?Together we will promote uniquess!