Application Support Specialist

Toyota Financial Services have an opening for an experienced Application Support Specialist.About the Team: Apart from BAU the Application Support Specialist team are a key gateway between the business and application vendors, working closely alongside the Project team and other BTS teams to deliver change and improved ways of working. This is a varied role with exposure to different systems, interfaces and architecture.To the successful individual, the team says that this is a chance to work as part of a great team and the chance to work for a company that offers genuine work / life balance.About the ‘Department': The Business Technology Solutions (BTS) department are responsible for delivering end-to-end business technology and change through key functions of Governance, Change, Delivery and technical Operations. They look after both TFSUK and KINTO UK. The mission of BTS is to Give (giving the business the technology, applications and services it needs), Guide (guiding the business through changes using expertise and experience) and Guard (always protect the business).What you'll be doing:Providing proactive 1st to 3rd line support for business applications and services, ensuring a high quality of service to all customersWorking in a rota with 3 others to provide support during business hours 8-6 Mon-Fri and out of hours cover, e.g. at Month End and for releasesManage tickets and outcomes against agreed service levels, ensuring personal and team Service Level Agreement targets are metMaintain systems knowledge and expertise to support business applications and servicesDevelop a thorough understanding of the business and our customers including products, services, channels, key processes, IT systems, infrastructure, and drivers for changeWork with internal teams and external suppliers to service requests, resolve incidents and deliver changeConfigure and maintain systems including managing accounts, parameters, roles, workflows and interfacesUndertake maintenance and enhancement activities to support the businessSupport change with impact assessment, input into design, configuration and service transition of new services or changes to existing servicesCreate, maintain, and share knowledge and documentation across the team and department to reduce single points of failure and enhance service levelsActively participate in the resolution of major incidents, post-incident reviews and change implementation reviewsEngage in service improvements, making recommendations to improve stability, functionality, and customer satisfactionBuild and maintain effective relationships with colleagues, customers, and suppliersProvide advice, guidance and estimates to the Solution Design process as required to ensure proposed solutions are operationally supportableRepresent IT in a professional manner in all forms of contact with both internal customers and external partiesContribute to the effective financial management of UK IT, ensuring areas of responsibility remain within agreed budgets and all expenditure is approved in accordance with the governance structureKeep up to date and comply with prevailing regulationsRequirementsKey Experience & Skills:Experience in a similar IT application support position, providing direct technical support to systems and applications end usersDemonstrable problem solving and analytical skillsTechnical skills to enable information gathering and analysis e.g. good understanding of SQL, Operating System knowledge, data movement and web interfacesAn aptitude for technical concepts and ability to learn and understand complex systemsAbility to develop systems knowledge to become a subject matter expertExperience of managing vendors' tickets to resolution within Service Level AgreementsExperience administering and configuring systems and managing changeDesirable:Experience supporting robotic process automation or other process automationTechnical awareness of Retail Point of Sale, Contract Management, or reporting systems/servicesTechnicalBenefitsAt Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:Hybrid working pattern is 2 days in the office and 3 days from a location of your choiceAccess to attractive car schemes for you (& your family) for Toyota & Lexus carsExcellent pension scheme (up to 6% employee contribution and 15% employer contribution)Generous annual leave of 25 days which increases with service and holiday purchase optionPrivate Medical Healthcare (single, partner/spouse and dependent children) with Digital GP ServiceGroup Income Protection cover with Aviva including physical, mental, and financial wellbeing servicesEmployee Assistance ProgramEye testsOnsite gym, Sports and Social Club, & flu jabs to keep you healthyWellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusionDress for your day policy to make you feel comfortable at workEco HQ, free parking & restaurantTwo volunteering days per yearReward gateway voucher discountsFlexible working scheme and we welcome flexible working conversations at interviewRegular 121s with your manager, a personal development review (PReview) each quarterA wide range of learning & development opportunities including Linked In Learning courses£250 contribution towards you learning something new outside of workAnnual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!Our Recruitment Process:At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.Some examples of how we might be able to help are listed below:Providing a copy of interview questions before the interviewOrganising a time and location that best suits youAllowing additional time for the assessment and interviewWe are happy to review any adjustment on a case-by-case basis to support you to be your best self.