Assistant Boutique Manager - Topanga

Job responsibilitiesJob PurposeWorking with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:Improve every sale, minimize stock losses, and bring new clients to the businessOpen and close the boutiqueCoach, staff, schedule, merchandised, and complete inventoryEnsure policies and procedures are followed in order to achieve maximum resultsTasks & responsibilitiesCommercial Performance And Team ManagementIncrease sales and measure sales performance and conversion rates daily.Provide and inspire outstanding service to our customersAssist in assigning and monitoring sales goals of Sales AssociatesResponsible for clientele developmentParticipate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelinesTrain, coach, develop, and lead sales associates in selling skillsConduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associatesFacilitate proper communication between management and associatesClientele Service And ManagementParticipate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotionsTrain the team on optimizing Capture Rate and After Sale do develop personal customer databaseProduct And Stock ManagementGather merchandise for transfers, damages, and returns-to-vendor (RTV’s)Coordinate and participate in department inventoriesMonitor proper pricing of merchandiseMinimize stock lossesProcess ManagementOversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping proceduresHelp solve problems that affect the department’s service, efficiency, and productivityLock and secure the store, and oversee compliance with all security proceduresAny other tasks as assigned from time to timeAdditional informationSkills & competenciesAbility ToDevelop and train associates, build relationships, utilize skills of associates most appropriatelyProvide outstanding customer serviceEffectively manage sales staff toward achievement of sales and clienteling objectivesManage boutique operations effectively including attendance, merchandising, and housekeeping standardsMerchandised effectivelyMaintain a fair, consistent set of standards as they apply to work forceAdjust priorities and manage time wisely in a fast-paced environmentCommunicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associatesOperate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipmentRequirementsAt least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product settingSense of initiative and commercial creativity with fashion sensitivityStrong knowledge of the luxury industry with fashion sensitivity consistent with the brandDemonstration of own initiativeAbility to work multifaceted hours/days, including nights, weekends, and holidays, as neededAvailability to work the hours vital to open and/or close the storeAbility to maintain presence on selling floor for long periods as neededStrong interpersonal, communication, organization and follow-through skills