Assistant Chief Steward

Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.As a Member Of Our Princess Team, All Heartists Are Valued And Recognized, The Same As Our Guests And Local Communities. Consider Joining Us, If You EnjoyConnecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities: Reporting to the Chief Steward, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesMotivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement resultsDeputizing for the Chief Steward as requiredAssisting in the preparation, successful implementation and execution of the annual Stewarding budget, capital plan, and strategic projectsSupport the Culinary and Service Teams in provide a high level of guest service by staging banquet and a la carte kitchen and service ware to specificationsMaintain good working relationships with all hotel departments to ensure an exceptional guest experienceManage department inventory including maintaining strict control on equipment and supplies, ordering and seeking opportunities to increase revenue and minimize expensesDemonstrate a complete understanding of and ensure team compliance with all Health & Safety, hygiene and sanitation, proper garbage disposal and other function specific regulationsEnsure that all equipment in the kitchen areas are clean and in good working order and promptly report any deficiencies and follow up as requiredConduct shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding serviceEnsure all outlet employees are trained on the proper use of equipment, tools and systemsSchedule and manage staff to support both our service level commitments and labour cost goalsFollow and ensure compliance with all corporate, hotel and departmental policies and proceduresParticipate in hotel committeesPerform any other function related duties and projects as assignedStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).QualificationsQualifications: One to two years supervisory experience in a Stewarding department in a luxury hotel environment is requiredIn-depth knowledge of correct chemical handling procedures is required; current ServSafe and HACCP certifications are strongly preferredKnowledge of local health and safety regulations is requiredProven strong supervisory/leadership skills and the ability to train Colleagues ensuring compliance with Fairmont Standards and international Hygiene & Safety Regulations meet high levels of service excellence is requiredThe ability to demonstrate an understanding of mechanical concepts and systems used in the Stewarding profession is requiredDemonstrated ability to consistently schedule employees and prepare accurate payroll records is requiredDemonstrated inventory control experience is strongly preferredProven interpersonal, communication (written and verbal) and organisational skillsProven ability to work cohesively as part of a team in a multicultural, diverse, demanding and fast paced environmentProven ability to focus attention on guests needs, remaining calm and courteous at all timesStrong working knowledge of MS Office programmes and general computing literacy is requiredThe successful candidate must be physically fit with a strong work ethic, highly responsible, reliable and has the ability to work extended hours including evenings, weekends and public holidaysAdditional InformationPhysical Aspects of Position (include but are not limited to): Frequent standing and walking for long periods of time throughout shiftFrequent kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsVisual Effort: MediumEnvironmental Stress: Busy Atmosphere; Environmental stress: high - constantly going in and out of buildings.