Assistant Front Office Manager - Mercure Melbourne Southbank

Company DescriptionAccor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.This 4-star property, Mercure Melbourne Southbank, welcomes all guests, whether for business or leisure, short or long stay. Offering the ultimate location on the doorstep of the stunning Yarra River and next door to iconic landmarks Queen Victoria Gardens, National Gallery of Victoria, Flinders Street, Collins Street and hidden alleyways, it’s the perfect base for any stay and to work.The hotel features 24 hour reception, 275 spacious and modern accommodation rooms, each with kitchenette, air conditioning, free WiFi, tea and coffee facilities and bathroom amenities for ultimate convenience.Job DescriptionWe are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team. In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.What will you be doing?Support the Operations Manager with scheduling, team development, and performance evaluationsOversee and manage front office financial proceduresCollaborate with other departments to ensure seamless service deliveryMonitor room occupancy and forecasts; align staffing rosters to optimize labour costsRespond promptly to guest enquiries and complaintsAssist in training, onboarding, and performance reviews for front office staffPrepare and review daily operational and financial reportsQualificationsYour Skills and experience include:Minimum 2–3 years of experience in front office operations, preferably in a supervisory roleStrong leadership and organizational skills, including experience with team scheduling and occupancy forecastingExcellent communication and interpersonal abilitiesFlexibility to work evenings, weekends, and holidays as needed. Hold a valid Responsible Service of Alcohol certificate and valid First Aid or willingness to obtain prior to startingKey Competencies:Guest-focused and service-driven mindsetDetail-oriented with strong problem-solving skillsProven ability to lead, coach, and inspire a teamProfessional demeanor with excellent decision-making capabilitiesHigh attention to detail and accuracyAdaptable with strong time management skillsAdditional InformationWhat’s In It For YouAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!