Assistant General Manager - Home2 by Hilton

BASIC PURPOSE: Manage the Rooms Department operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.Essential Functions Implement company programs (KWB/Franchiser) and manage the operations of the Front Office (Front Desk/Night Audit, Housekeeping, Breakfast Attendant/Bartender, Shuttle Transportation) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. (35%) Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are available to provide top quality customer service (20%) Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%) Assist GM in managing the Human Resources functions in order to attract, retain and motivate the associates; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (10%) Liaise with the sales staff to discuss sales strategies and educate associates on how to implement to continually improve occupancy levels and revenues. (10%) Monitor and maintain the Front Office systems and equipment to ensure their optimum performance. (5%)Non- Essential Functions Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Maintain good working relationships and open lines of communication with all departments. Perform the Manger on Duty functions as assigned.