Assistant Manager - Restaurant & Bar

The Assistant Manager – Restaurant & Bar supports the daily operations of three distinctive dining venues -Bakery Shop, Wine Bar, and an Asian Noodle shop – within the hotel. The role ensures exceptional service delivery, smooth coordination across outlets, and alignment with the hotel’s five-star standards. Working closely with the Restaurant Managers and Food & Beverage leadership team, the Assistant Manager supervises colleagues, drives revenue, enhances guest satisfaction, and maintains brand reputation.Key ResponsibilitiesOperations Management • Oversee daily operations of all three outlets, ensuring smooth coordination and consistency in service standards. • Support Restaurant Managers in scheduling, staffing, and managing workflow across outlets. • Monitor outlet ambience, hygiene, and presentation to align with brand and luxury standards. • Ensure compliance with hotel policies, food safety, HACCP, and licensing requirements.Guest Experience • Maintain a visible presence in outlets to engage with guests, resolve concerns, and enhance personalized service. • Anticipate guest needs, preferences, and feedback to continuously improve service quality. • Coordinate with culinary teams to ensure seamless food and beverage delivery.Team Leadership & Training • Supervise and coach outlet colleagues, promoting a positive and motivated workplace. • Conduct training on service excellence, product knowledge (e.g., wines, bakery items, Asian cuisine), and upselling techniques. • Support team development and succession planning in coordination with HR and F&B leadership.Financial Performance • Assist in driving revenue through effective upselling, promotions, and guest engagement. • Monitor daily sales, cost control, and wastage in collaboration with Restaurant Managers. • Support in preparing financial reports, forecasts, and action plans to achieve outlet targets.