Assistant Manager – Birmingham

DutiesAs you’d expect you’ll supporting the centre manager with the day-to-day administration duties relating to staffing, clients and ad-hoc duties; but more than that you’ll be a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us to provide award-winning service. It may be necessary to assist, or cover for other administrative staff from time to time. The post holder will adhere to the company’s values and will be jointly accountable for planning, organising and directly all centre services, including:Reception/front of houseCateringSalesYou’ll be dealing with clients every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work for Top 100 for 7 consecutive years and Property Week’s Best Places to Work in Property for 4 consecutive years. We are also Investors in People gold accredited.If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.Key Responsibilities And Accountabilities To assist in the management of the day-to-day running of the business centre To manage the business centre in the absence of the centre manager and various aspects of the role To carry out billing for all clients To log invoices and charges on our in-house system Yardi To process catering orders and meeting room requests made by clients where required To deal with customer requests in a prompt and timely manner whether they be face-to-face or on the telephone To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines To book various chargeable services for clients such as couriers and taxis To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required To create and issue welcome packs for new clients To ensure that all meeting rooms including the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors To conduct viewings of the business centre to the required standard To manage outgoing post, ensuring that it is properly franked and ready for collection daily, and route incoming mail to relevant clientele To provide cover for the reception as and when required To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other informationRole Related Development To understand the principles of health and safety and security procedures To undergo project work as required and carry out any research for the centre manager as and when required To audit vacant offices and produce inventories on offices and keys To communicate maintenance requests via job sheets to the maintenance officer To support our Service Success Chain Local area and basic product knowledge Training and development to help you progress not only in the company, but as a person tooThe above accountabilities are not exhaustive of your duties and may change over time. As the business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.Personal SpecificationQualifications and education GCSE’s or above in business related area – essentialHND or above – desirableExperience3 years plus customer facing work – essentialExperience of working in a SME/small team – desirable6 months in similar role – desirableSkills And AbilitiesProficient in Word and Outlook – essentialExcellent telephone communication skills – essentialFace-to face customer services skills – essentialExperience of working with minimum supervision – desirableFront of house management skills – desirableWork RequirementsFull time position working business hours Monday to Friday – essentialOccasional irregular hours if required to meet business needs – essentialFlexibility to travel across to other sites if required – essentialCompany BenefitsAnnual leave 20 days holiday (for your first year of employment) plus bank holidays Paid day off for your birthday Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent yearBenefit Schemes Healthcare (plus partners/dependants) Dental Care Life Assurance Pension Corporate Eye Care Season Ticket Loan Loyalty of Service Rewards Cycle to work scheme Quit smoking reward and recognition scheme Access to our onsite gym Employee Assistance Programme New starter lunch voucherOther Quarterly socials paid for by the company* Up to 3 days paid leave per year to support a local charity of your choice*Terms and Conditions apply