Assistant Manager, Cards Operations

- Settlement and balancing of various Payment networks like Visa, MasterCard, and MasterCard debit switch.- Handling EBC systems.- Handling Vision Plus system (Credit Card)- Review/authorize settlement entries on the system.- Reconcile Gls on a daily base, and prepare monthly GLs proof.- Process disputes related to EBC transactions.- Coordinate for disputes related to Master Card.- Other coordinating areas related to Card Ops– like card production, delivery etc.- Coordinate with Courier Vendors for Visa Debit and credit MasterCard delivery.- Handling Credit Cardholder requests like:- Address change request.- Card reissuance.- PIN Reissuance.- Balance Transfer requests.- EPP requests.- Reversal entries.- Limit increase / decrease.- Card upgrading / downgrading.- Account transfer.- Performing monthly manual review to all credit card accounts to ensure the direct debit run has been processed successfully.- Develop programs by access file to facilitate the process (already developed 4 programs for ATM card delivery, ATM settlement, credit card status and Julian date convertor).- Preparing monthly Department MIP (Monthly Information Package).- Prepare and update department SOPs.