Assistant Manager – Procedural Change

We are seeking a dynamic and results-driven Assistant Manager – Procedural Change to join our team at Skipton International. In this role, you will play a crucial part in optimising and improving operational processes across multiple geographies. You will work closely with cross-functional teams to identify, plan, and implement procedural changes that enhance efficiency, ensure regulatory compliance, and improve customer service outcomes. Key accountabilitiesProcess Optimisation: Collaborate with internal stakeholders to identify areas for process improvement and operational efficiency in line with the bank’s objectives Procedural Analysis:

Conduct thorough assessments of existing procedures, identifying bottlenecks, risks, and opportunities for improvement Change Implementation: Lead the implementation of procedural changes, ensuring all initiatives align with the bank’s strategic goals and regulatory requirements. Stakeholder Engagement: Act as a liaison between departments such as Risk, Compliance, IT, and Operations to ensure seamless integration of new procedures Training & Support: Coordinate and deliver training sessions for staff on new procedures, ensuring successful adoption and understanding across the organization Compliance & Risk Management: Ensure that all process changes are compliant with international banking regulations and local legal requirements, minimizing operational risks Performance Metrics:

Develop key performance indicators (KPIs) to measure the effectiveness of implemented changes, continuously monitoring and adjusting as needed Reporting: Prepare regular reports for senior management, summarizing progress, challenges, and the impact of procedural changes on business operations Project Management: Assist the Senior Operations Manager in the planning, execution, and monitoring of process improvement projects, ensuring timelines, budgets, and quality standards are metAdhere to CPD (Continued Professional Development) requirements in accordance with qualification level and in-house procedures. Adhere to the Skipton International core values and expected behaviours. Perform any other duties as deemed necessary by management.

Essential Requirements3+ years of experience in process improvement, operations, or procedural change within the financial services industry, preferably in an international bankExperience in managing change in a complex, regulatory-driven environmentFamiliarity with process improvement and banking systemsStrong analytical skills with the ability to interpret data and identify trends Proficiency in process mapping and process re-engineering Knowledge of international banking regulations and risk management Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders Strong project management skills with the ability to manage multiple priorities and meet deadlines Proactive problem-solver with a detail-oriented and hands-on approachRelated CareersHead of Risk & ComplianceFunds ManagerBusiness Analyst