Assistant Operations Manager - Events

As the Assistant Operations Manager - Events , your main responsibility is to lead your team to execute exceptional and memorable events in our beautiful venues.Your day to day will involve seamlessly executing and structuring various events, including Corporate, Social and Weddings, working alongside our Operations Manager - Events.Your role will include:Working with the Events Coordination and Operations teams to thoroughly plan and execute events to the highest standards.Coordinating and managing the setup and production of events, ensuring the consistent delivery of high quality events and adherence to running sheets.Planning and proposing workflows for every event.Management and inventory control of all equipment, materials and any other itemsLiaising closely with the Events Chef in all matters relating to the quality and presentation of menus.Ensuring all venues are well equipped and set up according to client requirements, as well maintained both in appearance and in cleanliness at all times.Developing hosting and closing protocols for each event, (including POS closing procedures) the ending is as important as the start!Maintaining exceptional levels of customer service and high service standards.Evaluating guest satisfaction levels with a focus on continuous improvement.Ensure activities meet with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.Managing the writing and publishing of all rosters via Deputy (time & attendance system) by planning, developing and implementing strategies to ensure wage budgets are achieved. Orienting, training, assigning scheduling, coaching, counselling, and disciplining employees as required.Conducting regular staff training to ensure service standards are being met. Effectively communicating job expectations to staff, including The Grounds culture, vision and values.Be visible to the team, lead by example and set the pace.Monitor and manage staff upkeep of uniforms to company standards.Oversee that event reports are detailed and completed by supervisors for each event.To be considered for this role you should have the following:3+ years experience in a similar role.Exceptional service skills ,a polished and professional approach to serviceUnderstanding of reporting, budgets & forecasting.Hold a current Responsible Service of Alcohol certificate.An understanding of food safety and general compliance.Outstanding communication skills, and an enthusiastic and engaging personality.Strong time management and organisational skills.A proactive and positive approach to work and an eagerness to learn and progress.This is an amazing time to be a part of the Grounds team as we go from strength to strength! If you meet all the criteria please get in touch. Send your resume through to careers@thegrounds.com.au