Associate Service Desk Analyst

Long term opportunity within a Federal Government DepartmentInitial 6-month contract + 12 months extension!Hybrid arrangements and rewarding daily rates $$$Work location : ACT.Security clearance: Must be able to obtain Negative Vetting Level 1Job detailsThe Desktop Engineer provides technical support and maintenance across the organisation’s desktop environment. This includes managing application packaging and deployment, troubleshooting hardware and software issues, supporting Microsoft Intune and SCCM environments, and assisting with device configuration and policy enforcement. The role also contributes to strategic initiatives such as Windows 11 migration, endpoint analytics, and cross-platform device management.The ideal candidate will have strong experience in desktop support, endpoint management, and policy creation, with a focus on improving operational efficiency and user experience.Key duties and responsibilitiesSOE Deployment & Device ProvisioningBuild and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations.Develop and maintain the organisation’s SOE across laptops and desktops.Provision and support devices using Microsoft Intune and SCCM. Policy ManagementCreate, maintain, and enforce device configuration and compliance policies using Intune.Ensure policies align with organisational security standards and operational needs. Application Packaging & DeploymentPackage and deploy new software, upgrades, and updates via Intune.Manage deployment rings and detection rules for seamless rollout.Package and deploy security patching, including firmware revisions. Troubleshooting & SupportProvide advanced support for Intune-managed devices, including specialist PCs used for video/audio processing.Diagnose and resolve complex ICT incidents and problems related to network, authentication, and policy conflicts. Security & ComplianceImplement ACSC Essential Eight controls across endpoints.Support BitLocker encryption, AppLocker/WDAC policies, and endpoint protection strategies. Technical Advice & DocumentationProvide technical advice on hardware and software to support procurement processes.Prepare and maintain Standard Operating Procedures and knowledgebase articles.Contribute to setting priorities and achieving team objectives.CriteriaThe buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.Essential criteria1.Candidaes need to have proven recent experience in:M365 Apps, application packaging, PowerShell scripting and Level 3 troubleshooting skills.