Customer Success Officer

🕵️ Who we areAssoConnect is on a mission to help non-profit organizations reach their full potential with the help of technology. We have developed software that helps non-profits reduce their time-consuming tasks, such as donation management, membership, accounting, and communication so that they can focus on what they do best: change the world. AssoConnect is mainly active in France and the USA (through our sister brand, Springly).

If you are a motivated and passionate person who wants to help non-profits reach their full potential, we would love to hear from you !Want to know more ? Mauritian newspaper Le Mauricien has written an article about us. ❓ Why join us ?Impact. You will have the rare opportunity to work in a scale-up that positively impacts the world. At your level, you will strongly impact shaping the company's future. Fast-paced, continuous learning. We invest heavily in our people through coaching, training, and learning in general. Culture & Team spirit. We don’t compromise on our values: Simplicity, Excellence, and Benevolence.

We are looking for a motivated and passionate person who wants to help non-profits reach their full potential. 🆘 Missions of the Customer Success OfficerYour mission will be to ensure our users and customers have an outstanding experience with AssoConnect. Process their requests as efficiently as possible (not only fast but also straight to the point)Help our users to use AssoConnect at its full potential, through training and onboarding (i. e.

, initial setup, basic data cleaning and import)Constantly challenge the status quo, by turning customer feedback and complaints into improvements for our softwareYou will join the growing Customer Operations Teams. That’s more than 15 people in charge of delivering Onboarding, Trainings and Support to our customers to ensure they enjoy using our solutions. 🔧 Our ideal candidateSoft skills & high emotional intelligence in a professional environment: good interpersonal skills, empathy, ability to maintain timing, pedagogy, etc. Excellent communication skills. Ability to work independently and manage time effectively. Good understanding of computer tools (hardware and software).

Knowledge of associative management and project management tools is a plus. Bilingual French - English (mandatory as we operate in both languages). Higher education background (i. e. University) preferred, but any relevant curriculum will be reviewed. What if I don't match all these criteria ? As a candidate, you may feel you need to meet all our job offer criteria. Not ticking every box is OK too: it means you’ll have room to learn and grow at AssoConnect.