Audit and Customer Assurance Lead

Overview Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.Responsibilities Ready to Bridge Trust Between Governance and Client Excellence? We're seeking an experienced professional who can serve as the critical liaison between our Governance, Risk & Compliance team and customer-facing operations. As our Audit & Customer Assurance Lead, you'll manage customer audit engagements while ensuring seamless compliance responses that build trust and strengthen client relationships.What Makes This Role Different✓ Strategic bridge role: Connect GRC expertise with customer-facing teams to deliver seamless audit and compliance experiences✓ Client trust building: Serve as primary GRC contact for customer audits, building confidence through transparent, thorough responses✓ Process optimization: Own end-to-end audit processes while identifying automation opportunities and response management improvements✓ Cross-functional leadership: Coordinate with Sales, Legal, Security, and Engineering teams to streamline responses and reduce frictionWhat You'll Actually DoLead customer engagement: Serve as primary GRC contact for customer audits and assessments while managing responses to security questionnaires, RFPs, and due diligence documents.Coordinate stakeholder collaboration: Partner with internal teams to gather accurate, timely evidence and responses while providing audit walkthroughs and documentation to customers.Manage audit processes: Own end-to-end customer-facing audits and compliance requests while maintaining organized audit response repository for reuse across engagements.Drive documentation excellence: Collaborate on Trust Center development and maintenance while ensuring external-facing security documentation and compliance reports remain updated and accessible.Optimize continuous improvement: Identify repeatable processes and contribute to automation tools (Whistic, Drata, Loopio) while defining and tracking KPIs for audit completion and turnaround times.Ensure framework alignment: Maintain knowledge of regulatory requirements (HIPAA, HITRUST, SOC, GDPR) while supporting readiness efforts and evidence collection for audits.Qualifications What You Bring to Our Mission The Foundational Experience Bachelor's degree in Information Security, Business, or related field 4+ years experience in GRC, IT audit, information security, or compliance Experience responding to customer audits and managing cross-functional stakeholders The Technical Expertise Familiarity with frameworks including SOC 2, ISO 27001, NIST CSF, HITRUST, HIPAA Understanding of cloud environments (AWS, Azure, GCP) and SaaS models preferred Experience with tools such as Drata, Whistic, Loopio, Salesforce, Jira, and SharePoint preferred The Professional Competencies Excellent written and verbal communication with strong organizational and project management skills Ability to handle sensitive information with discretion while maintaining customer-centric mindset Strong problem-solving abilities with talent for managing complex stakeholder relationships Capability to coordinate evidence collection and ensure customer concerns align with control coverage Ready to create a healthier world? We are ready for you.No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.