B2B Support specialist

Company DescriptionAt Brighty, we’re redefining personal finance and empowering people to take full control of their money — both traditional and digital. Our app enables users to manage, save, and grow their finances in a secure and intuitive way.Role DescriptionAs a Customer Support Specialist (B2B Sector), you will be the voice of Brighty for our business clients — supporting, educating, and guiding them to get the most out of our financial solutions. You will assist with onboarding, troubleshooting, and ongoing engagement, ensuring every client feels valued and supported.This role is ideal for someone with a strong customer-centric mindset who enjoys solving problems, learns quickly, and is eager to grow within the fintech space.Your Responsibilities Will Include:Communicating with clients via chat, email, and other channels, delivering fast and high-quality supportGuiding clients through Brighty’s products and features to ensure smooth onboarding and a seamless experienceTroubleshooting technical and transactional issues in collaboration with internal teamsGathering client feedback and sharing insights with product and tech teamsEnsuring compliance with internal procedures (KYC/AML, where applicable)Maintaining internal documentation and contributing to continuous process improvementsWe're Looking For Someone With:At least 1 year of experience in customer support, customer success, or community management. Experience in B2B support is a strong advantage, preferably within fintech, banking, or SaaSExcellent written and spoken English (additional languages are a plus)Strong communication skills, empathy, and a solution-oriented mindsetHigh attention to detail and the ability to multitask in a dynamic environmentInterest in fintech, crypto, or digital banking productsWhy Join Us?At Brighty, customer care is not just about answering questions — it’s about building long-term relationships and trust.Freedom to Grow: Shape how we serve our clients and scale customer operationsHybrid Work: Remote-first culture with the opportunity to work from our Vilnius officeFlexible Schedule: Shift-based work (no night shifts), adjustable to your needs30 Vacation Days: Because recharging mattersTeam Spirit: Friendly, diverse, and pet-loving environment 🐾Growth & Learning: Professional development opportunities in a fast-paced fintech environmentEquity Participation: Be part of our success through the Stock Option ProgramSalary Range: €1,600–€2,100 gross/month, depending on experience.