Back-office Chat Advisor

Job Title: Back-office Chat AdvisorLocation: New CairoEmployment Type: Full-TimeConcentrix Egypt is hiring Chat Customer Service Advisors to support one of our leading global clients. This is a great opportunity to join a fast-paced, digital customer support environment and grow your career with a top employer.Key Responsibilities:- Handle customer inquiries via chat platforms with accuracy and professionalism- Provide timely, clear, and effective solutions- Document interactions and follow up as needed- Maintain service quality standards and KPIsRequirements:- English level B2 or higher (written communication is key)- Strong typing skills and multitasking ability- Attention to detail and customer-focused mindsetWhat We Offer:- Competitive salary + performance bonuses- Paid training and career development programs- Medical and social insurance- Referral Bonus Program