ABOUT THE JOBWe are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07: 30 - 16: 30, 2nd shift: 13: 30 - 22: 30. If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIESSort and address pending transactions by priority to maintain timely processing. Conduct KYC checks to maintain Compliance standards. Communicate with clients via email when additional information or documentation is required to process pending transactions.
Provide responsive and efficient client support through email, live chat, phone, and by addressing various client inquiries. Identify potentially unusual, suspicious, or fraudulent activities and escalate these cases to the Compliance department. Coordinate document translations into English when necessary. Perform general administrative tasks as part of daily operations. CANDIDATE PROFILEExcellent Customer Service Skills Attention to detail & high level of accuracy Good verbal and communication skillsAvailable to be working with shifts with rotating weeks: 1st shift: 07: 30 - 16: 30, 2nd shift: 13: 30 - 22:
30)Available to be working on Public Holidays (on rotation) Familiarity with the Portuguese language will be considered an advantageFamiliarity with payment methods will be considered an advantageFamiliarity with the Financial markets will be considered an advantageExperience with KYC and AML procedures will be considered an advantageWork PermitWHAT WE OFFERCompetitive Salary based on experience. Opportunities for growth and developmentA professional, dynamic, and growth-oriented environment. Professional team and friendly environmentDaily snacks, beverages, parties & company events. 22 days of annual leave per year. HOW TO APPLYIf you’re interested in this vacancy, please apply directly to the link below: https: //monartec. bamboohr.
com/careers/71Please note that due to the high volume of applications received, only successful candidates will be contacted.
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