Implementation and Support Team Leader

Vacancy Announcement BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries, Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,500 people. Job Position: Implementation and Support Team Leader Department: IT Location:

Tirana OverviewJoin Balfin Group as our next Implementation and Support Team Leader and take the lead in maintaining and optimizing our IT systems. This full-time role offers the opportunity to manage infrastructure, support Helpdesk operations, and contribute to key IT projects. Main Responsibilities:

Oversee system maintenance and performance monitoring Manage Helpdesk requests and escalate issues when needed Coordinate preventive maintenance and support IT deployments Train team members and standardize support protocols Generate performance reports for capacity planning RequirementsCompetencies and Skills Bachelor’s degree and experience in System Administration Strong knowledge of business processes and software solutions Excellent communication, organization, and problem-solving skills Ability to work under pressure and meet deadlines Team-oriented with a growth mindsetBenefitsWhat We Offer An attractive benefit package, including fair remuneration based on merit and performance evaluation. An exceptional opportunity to develop your skills and growth within BALFIN Group.

Extra Leave days Recognition Rewards Flexible working hours Application Procedure: To apply for this position, please submit a CV by September 1st 2025. All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data". Only the selected candidates will be notified.