Balochi Speaker

Job OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job, you will be expected to provide satisfactory solutions to a diverse range of customer queries through written and verbal communication and a positive attitude.Job DescriptionRespond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaintsKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applicationsFollow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)Refer unresolved customer grievances or special requests to designated departments for further investigationEnhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishmentsJob SpecificationsBachelors or aboveCustomer support and other job experience preferredGood Verbal Pushto, Balochi and English CommunicationProficiency with MS Office (Particularly MS Excel and MS Word)Flexible in rotationsPerks & BenefitsMedical InsurancePermanent Employment StatusProvident FundInternal Job OpportunitiesAnnual LeavesLeaves EncashmentReferral BonusCompany Pick & Drop