Guest Experience Ambassador

We are seeking for a Guest Experience Ambassador for our Premises & Support Services department. Job PurposeYou will be responsible for day-to-day administrative support to the Premises and Support Services Team and operation of a helpdesk to handle all incoming requests from internal customers and follow up closely on request for resolution within SLA. The role also requires back-up of Greeter by greeting and channelling visitors/customers and determine the nature of their visit in a friendly and professional manner. This includes handling and channel incoming mails from external customer.

ResponsibilitiesRecord and monitor all costs and expenses related to Premises and support services team by tracking invoices. Provide administrative support to enable PSS team to function effectively and efficiently through filing, photocopying and records keeping. Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills. Log, coordinate and monitor new/in progress tasks and requests on a day-to-day basis to ensure swift and prompt closure within set SLA. Maintain system and provide statistics on all incoming request for further monitoring purposes. Call employees in departments to inform them of arrival of unannounced visitors.

Full archiving/Taxi Booking/ process monitoring. Assist Support Services Team Leader in any other cognate duties. Handle, coordinate, log, respond and track all incoming requests from customers. Provide weekly report of status pertaining to requests being tracked to ensureCustomer Satisfaction and work toward a positive Customer Experience objective. Ensure that a high standard of customer satisfaction is maintained at all times. Educational and / or Training Qualifications & Certificates: Minimum HSC or any relevant qualifications/experience acceptable to the Bank. Experience & KnowledgeComputer literate with good knowledge of Microsoft Office tools and office equipment such as photocopier, scanner.

Good communication and listening skills (oral/written) in both French and English. Have good time management skills. Proactive, dynamic and solution driven. Excellent organizational skills and methodologicalFamiliarity with activities, process and procedures under the Premises and Support Services team would be an advantage for optimal customer experience. CompetenciesGood knowledge of Central Bank’s guidelines and other relevant local legislations. Good Knowledge and understanding of banking products and lending processes. Ability to read and interpret security documents. Ability to use Microsoft Office tools (Excel, Word, PowerPoint and Microsoft Outlook)Ability to work under pressure and meet tight deadlines.

Good interpersonal and communication (both verbal and written) in French and English. Excellent team spirit. Proactive, dynamic and solution provider. Good analytical and problem-solving skills. How to Apply: Join us at Bank One and be a key player in our exciting journey toward the future! Click applyIncomplete applications will be automatically disqualified. Closing date: 12th August 2025Management reserves the right not to make any appointment following this advertisement