BDC Agent

Crossroads ChevroletMount Hope, WVFull TimeorBDC Agent – Crossroads Chevrolet (Beckley, WV)Full-Time PositionAbout UsCrossroads Chevrolet is a locally trusted dealership in Beckley, WV, committed to providing outstanding customer service and a top-tier automotive buying experience. We’re growing our Business Development Center (BDC) team and are looking for a motivated, customer-focused individual to join us!Position OverviewAs a BDC Agent, your primary responsibility is to communicate with potential customers—via phone, email, and text—to set quality appointments for our sales team. You’ll be the first point of contact for many of our customers, helping to create a positive impression of our dealership and ensuring a smooth transition to our sales department.Key ResponsibilitiesHandle inbound and outbound calls, emails, and online inquiries from prospective customersSchedule and confirm appointments for the sales teamFollow up with customers who have shown interest in vehicles or requested informationMaintain accurate customer records in the CRM systemWork closely with the sales and management teams to meet appointment and conversion goalsDeliver excellent customer service and represent Crossroads Chevrolet with professionalismQualificationsExcellent communication and phone skillsFriendly, energetic, and self-motivated personalityAbility to multitask and stay organized in a fast-paced environmentBasic computer and typing skills; CRM experience is a plusPrevious experience in customer service, sales, or automotive BDC is preferred (but not required)What We OfferCompetitive pay with performance bonusesFull-time, stable schedulePaid training and ongoing supportHealth, dental, and vision insurance optionsOpportunities for advancement within the dealershipScheduleFull-time (Monday–Saturday with a rotating day off)How To ApplyApply online.191 Crossroads Drive, Beckley, WV 25801,or send your resume and contact information to mshaffer@millsautogroup.comApply for BDC AgentFirst name (required)Last name (required)Email address (required)Phone number (required)I would like to communicate with the hiring team via text message about my application and next steps.Address (optional)City (optional)AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState/ProvinceZip/Postal Code (optional)Were you referred by anyone? (optional)YesNoPlease add your resume10MB limit; .pdf, .doc, and .docx file types are accepted.ATTACH FILEPlease contact us if you would like to better understand our data collection and usage policies.Crossroads Chevrolet