Technical Lead People Systems (HC)

StarHub, one of Singapore’s leading telecommunications providers and a steward of national critical infrastructure. We’re more than a telco — we’re evolving into a cloud-first, AI-powered digital platform company delivering secure, smart, and seamless connectivity for millions.At StarHub, you’ll:Help power the nation’s digital backbone through secure and resilient infrastructureWork on high-impact platforms spanning 5G, cloud, cybersecurity, and enterprise techBe part of a fast-paced, innovation-driven culture that values agility and ownershipCollaborate across multi-disciplinary teams to drive digital transformation at scaleBuild a career with purpose — where your work underpins national resilience and everyday lifeIf you’re driven to make real change in a mission-critical environment, StarHub is where your impact matters.This role reports directly to the AVP, People Systems (Head of People Systems), who leads the transformation and modernization of StarHub’s HR technology landscape. As a Technical Lead – People Systems, you will play a critical role in driving the technical execution of our People Technology roadmap, which is aligned to key HR strategies such as:Modernizing Core HRIS Infrastructure – through optimization of SAP SuccessFactors and its integration across the employee lifecycle.Driving Seamless Digital Experiences – by connecting HR with Finance, IT, and enterprise platforms via secure, scalable integrations.Enabling Data-Driven HR Decisions – through enhanced system configuration, analytics capabilities, and operational reporting.Scaling with Automation and Self-Service – to support a hybrid, agile workforce model across the business.You will work closely with cross-functional teams, delivery partners, and business stakeholders to ensure that HR systems are secure, scalable, and future-ready — enabling the wider organization to attract, develop, and retain top talent effectively.Job SummaryWe are seeking a technically strong and solution-oriented Technical Lead – People Systems to oversee the design, implementation, and optimization of our HR technology landscape, with a core focus on SAP SuccessFactors. This role is responsible for the end-to-end lifecycle of HRIS/HCM processes, ensuring seamless integration with boundary systems (e.g., payroll, finance, identity management, and productivity platforms).The ideal candidate will combine deep technical knowledge with business process insight, acting as a bridge between HR, IT, and third-party vendors to drive technology-enabled HR transformation.Key ResponsibilitiesTechnical LeadershipLead the technical roadmap, solution architecture, and system configuration for SAP SuccessFactors and related HR platforms.Own the end-to-end technical design for modules such as Employee Central, Performance & Goals, Compensation, Recruitment, and Learning.Guide and review the development and configuration of system enhancements, workflows, rules, and reports.HRIS Process & System IntegrationDesign and maintain end-to-end HCM workflows, including onboarding, job changes, performance reviews, and exits.Ensure robust integration between HR systems and boundary systems (e.g., payroll engines, finance systems, IAM platforms, time/attendance tools).Oversee middleware (e.g., SAP CPI,Workato) and API-based integrations.Stakeholder EngagementCollaborate with HR business partners, IT teams, vendors, and functional SMEs to gather requirements and propose scalable solutions.Translate business requirements into technical deliverables with clarity and efficiency.Governance, Risk & SupportEnsure systems comply with security, audit, and data privacy policies (e.g., PDPA, GDPR).Act as L3 escalation for production issues; guide support teams for root cause analysis and resolution.Lead change management efforts, including documentation, release planning, and impact assessments.Requirements & QualificationsEducation & CertificationsBachelor’s degree in Computer Science, Information Systems, or a related field.SAP SuccessFactors certifications (Employee Central, Integration) are highly preferred.Experience6–10 years of experience in HR technology, with at least 3 years in a lead or architect role.Proven expertise in SAP SuccessFactors implementation and support.Hands-on experience with HR system integrations (APIs, middleware, real-time sync, batch processing).SkillsStrong understanding of HR processes and HCM best practices (hire-to-retire, position management, org design).Technical proficiency in data models, metadata frameworks, integration tools, and reporting (e.g., People Analytics, Ad Hoc Reports).Solid problem-solving, communication, and stakeholder management skills.Preferred AttributesFamiliarity with other systems:SuccessFactor, Workday, ServiceNow HRSD, Azure AD, payroll systems, or learning platforms.Experience in Agile/Scrum project delivery environments.Passion for people-tech innovation and enterprise-scale transformation.