Benefits Specialist

Role Purpose:The incumbent will work in benefits administration for the Costa Rica plant, provide support in vendor management, ensure that documentation is complete and accurate andcollaborate on benefits-related implementation projects. This position will enable a best-inclass employee experience through subject matter expertise, consultation and service delivery for the assigned function. This includes the implementation, delivery, and management of innovative HR solutions. This role is an escalation point for the HRS Representative (Tier 1) to provide specialist expertise to triage and resolve HR cases. This role works directly with people leaders, employees, and the HRBP function to meet human resources needs and provides inputs to program design.Responsabilities:Provide guidance to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers.Provide recommendations and insights to the Functional Team Leader to continuously improve HR Knowledge Base and Case Management content.Evaluate, implement, and provide end-to-end solutions to deliver a best-in-class employee experience for assigned HRS pillar (e.g., WFA, Comp/Ben, Payroll, TA, TML, or ER). Possess skills and experience to provide solutions across multiple pillars.Identify continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time).Engage with third-party providers to establish, develop, and review the suite of services, and ensure that third-party vendors adhere to established service level agreementsAddress escalated moderately complex inquiries and act as reviewer/approver of transactions, as applicable.Provide input for the development and delivery of moderately complex communication materials related to programs, plans, policies, processes.Perform audits and validations of transactions. Examine and verify data for accuracy and consistency.Proactively stay up to date on trends and developments, proactively providing ideas and recommendations to leaders regarding best practices and trends. Work to enhance the capability of self and team.Other incidental dutiesRequiriments:Bachelor’s Degree3 years of work experience in Human Resources with relevant experience in managing HR processes for the assigned functionExperience with Benefits