Bessemer - Quick Lane Advisor - Full Time

Job DetailsDescriptionLong-Lewis of Bessemer is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.As a Quick Lane Advisor, you’ll play a key role in ensuring a seamless service experience—from intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we’d love to meet you.Key ResponsibilitiesGreet customers promptly and professionally, assessing service needsClearly communicate repair recommendations between technicians and customersPrepare accurate repair orders and review service details, costs, and timelinesKeep customers updated on service status and changes throughout the processPromote and explain recommended maintenance and repairs to ensure vehicle safety and performanceCoordinate with technicians to ensure efficient, on-time service deliveryMaintain detailed records, follow-up systems, and service documentationAddress and resolve customer concerns with professionalism and careQualificationsHigh school diploma or GED requiredPost-secondary training in automotive or related field preferred1+ year of experience in a dealership or high-volume service environmentValid, unrestricted driver’s license and clean driving recordSolid understanding of automotive maintenance and repair proceduresStrong communication, interpersonal, and organizational skillsAbility to multitask and perform under pressure in a team-driven environmentProfessional appearance and a positive, customer-first attitude