Bilingual Customer Service (English & French)

Job Summary: We are seeking a Bilingual CSR fluent in English and French to join our newly launched eCommerce account. The CSR will serve as the primary point of contact for customers, handling inquiries, complaints, and order-related issues while ensuring a seamless and satisfying customer experience.Key Responsibilities:Provide customer support in English and French via phone, email, chat, or other communication channels.Assist customers with order placement, tracking, returns, refunds, and account management.Resolve complaints and escalated issues promptly and professionally.Provide accurate information about products, promotions, policies, and shipping procedures.Maintain detailed records of customer interactions, transactions, and follow-ups in CRM systems.Collaborate with internal teams to resolve operational or technical issues.Meet performance metrics such as response time, resolution rate, and customer satisfaction.Stay updated on eCommerce trends, company products, and account-specific processes.Qualifications:Graduate or Undergrad are welcomed; Bachelor’s degree is a Must.Fluent in English and French (verbal and written).Previous customer service experience, preferably in eCommerce or retail.Strong problem-solving, multitasking, and organizational skills.Proficiency in computer systems, CRM software, and MS Office Suite.Ability to work flexible shifts, including weekends and holidays, as required by account launch.