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Fairmont Nile City

Guest Relations Agent

Fairmont Nile City • Cairo • onsite
Posted: 9 minutes ago
Customer Service mid

Job Description

Guest Relations Agent:Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services.What you will be doing:Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Record information in the logbook dailyEnsure compliance with health and quality standards

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