Main Responsibilities: Receive the Helpdesk requests via phone, email & Helpdesk portal. Document, track, and monitor requests / problems to ensure resolution in a timely manner. Monitor Branch communication lines in case of line down report to STC, create helpdesk ticket and assign to Network Support team. Provide immediate notification of a major outage or problem so that all parties are aware of the problem and may immediately assist with the resolution. Troubleshoot Hardware Problems, Computer Upgrades, Networking setup/Diagnoses, Software Problems, and PC specific Issues. Maintain Hand held computer (HHC) devices – Inventory, setup and configure HHC’s for all branches.
Upgrade PCs/Desktops from current version of operating systems to future versions of operating system platforms Maintain asset inventory of branch computers/Laptops, printers and other network equipmentInstall, configure and troubleshoot local printers, Network printers, Switches and wireless devices. Assist Hardware & Network supports Teams for DHL pickup / delivery. Troubleshoot user application issues and installation/upgrades of new application software. Proactive approach with out-of-box thinking for problem solving Job Requirements: Bachelor’s/relevant Degree in Information Technology. At least 4+ years in a related field. Must possess Microsoft / Hardware Training or CertificationExperience in Desktop/Systems/Network support and Microsoft office
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
