About the CompanyBlush is a fast-growing, high-end matchmaking company seeking a strategic, people-focused, and results-driven Program Manager to guide our dynamic team of matchmakers and lead cross-functional projects that enhance team operations, client experience, and overall efficiency. This full-time, hybrid position will support a team of 15 full-time and 20 part-time matchmakers while also taking the lead on critical internal initiatives that drive scalable growth and operational excellence. If you're an experienced people leader who thrives in/ operations management, team development, and process optimization—this is your opportunity to make a meaningful impact in a people-first, emotionally rewarding industry.
Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and support a team of 35+ matchmakers, ensuring high performance, accountability, and alignment with company values. Manage team workflows, daily operations, and individual matchmaker performance—creating structure and consistency across the team. Set clear expectations and KPIs, track progress, and provide regular performance feedback. Hold weekly check-ins, one-on-ones, and team meetings to keep communication fluid, morale high, and goals on track. Serve as the go-to resource for conflict resolution, client escalations, and team-related challenges. Collaborate with executive leadership on hiring, training, and onboarding new matchmakers.
Foster a supportive, motivated culture rooted in high standards, empathy, and excellence.
Project Management & Operational StrategyDevelop and implement operational strategies, systems, and processes to improve efficiency and KPIsCollaborate with department leads to ensure smooth cross-functional workflows and timely project executionMonitor key performance indicators (KPIs) and operational metrics; report on trends and improvement opportunitiesManage budgets, vendor relationships, and contract negotiations where applicableOversee daily business functions and resolve operational issues quickly and effectivelySupport hiring, onboarding, and training processes for operations and support staffLead initiatives to improve quality, reduce costs, and enhance team productivityMaintain compliance with company policies and legal/regulatory requirementsIdentify areas for improvement and implement scalable solutions for growthAct as a liaison between executive leadership and staff to ensure strategic alignmentWhat We’re Looking For3+ years of experience in operations management or a related roleProven ability to lead teams and manage multiple projects simultaneouslyStrong problem-solving skills and operational knowledgeExcellent organizational, communication, and leadership skillsFamiliarity with business software and tools (e.
g. , project management platforms, CRMs, and data visualization tools) Ability to analyze data and generate actionable insightsBachelor’s degree in Business Administration, Operations, or related fieldPerks & BenefitsFull-time salary of $75,000Full health benefits packageOpportunity to lead a mission-driven, people-first teamWork with a high-performing, supportive, and fast-growing organization
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