BPO - Customer Service Representative (Hybrid Setup)

If Taylor Swift swapped love songs for phone calls, shed be a Customer Service Representative someone who listens, connects, and leaves people feeling like they're the main character. That's the kind of energy were looking for.At Unity Communications, we want someone who can turn ordinary conversations into unforgettable experiences. You'll be the calm voice in messy moments, the problem-solver when clarity is needed, and the reason customers leave feeling supported.Ready to help customers shake off their worries and help them feel seen, heard, and understood like every great Taylor Swift song does this role is yours to own. Apply today!How You Spend Your Eight HoursDeliver responsive and accurate support to customers via phone calls and emailProvide product and service information aligned with client guidelinesHandle customer inquiries, complaints, and service issues with professionalismDocument all interactions in the clients CRM system or ticketing toolEscalate unresolved issues appropriatelyMeet KPIs (response time, resolution rate, customer satisfaction, etc.)What You Must PossessAt least two years of experience in customer serviceFluency in spoken and written English with a clear accentExcellent interpersonal and communication skillsTech-savviness and ability to navigate multiple systems or toolsStrong problem-solving ability and adaptability in a fast-paced settingAbility to think outside the box and find innovative solutionsAvailability to work on-site during U.S. business hoursKnack for sales (preferred)Experience supporting U.S.-based customers (preferred)Knowledge of storage unit, RV, and boat management (a plus)What You Shall ReceiveHMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous serviceVL/SL credits upon regularization.Friendly and supportive work culture13th-month pay and other Philippine-government-mandated benefitsNon-taxable allowancesPay increases, performance bonuses, growth opportunities, birthday gifts, and many moreWhat You Should ConsiderFull-time positionMonday to Friday, 9 AM to 6 PM CSTHybrid work setup with on-site trainingWhy Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.