Brand Specialist

About the Company: The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).Responsibilities:Deliver exceptional customer service at all times.Offering a personalised shopping and styling experience to our Phoebe Philo and DSM clients.Delivering the monthly and seasonal sales targets working closely with HQ team to drive sales.Maintain and update the customer database.Stay informed on trends and advise customers on stock availability.Maintaining a client book of key customers and VIP’s specialising in the Phoebe Philo brand.Support the delivery of in depth training to store staff on Phoebe Philo.An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.Product and Brand Management:Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.Ensure stock is replenished and stock areas are tidy.Work closely with Phoebe Philo and merchandising teams to ensure stock is managed in line with client needs.Conduct regular stock checks.Provide end of day reports to DSM & Phoebe Philo teams ensuring any actions required are raised promptly.Participate in all stock deliveries.Key Objectives:Ensure seamless store operations and outstanding customer service.Build and maintain a loyal client base, seeking out opportunities to drive the business.Meet brand and individual monthly and seasonal sales targets.Maintain comprehensive knowledge of product and client.Foster a service-driven environment that values teamwork and collaborative selling. Attitude:Highly motivated and professional, able to converse at all levels.Energetic, self-motivated, and organized.Flexible and approachable, with a willingness to work hard and drive the business forward.Capable of multitasking and prioritizing effectively.Skills:Specific understanding of the Phoebe Philo brand, aesthetic and consumerRetail sales and expertise within a luxury businessAbility to clientele at a high level and set the example for other members of the DSM sales teamSpecific understanding of all collections and stock availability at DSMClient book of potential new business for DSMKnowledge of Retail Pro (not essential)Equal Opportunity:We celebrate the diversity of our workforce, which makes us unique, creative, andconnected. As an equal opportunity employer, we ensure fair treatment for all candidatesand employees. We welcome people from all walks of life and strive to make everyone feelthey belong. We regularly review our recruitment and onboarding processes to be asinclusive as possible. We respect everyone’s stories and celebrate our differences. Shortlisted candidates will be interviewed by the London Head Office.