PRADA Host / Hostess, Prada Caffe

Job description:JOB PURPOSEThe Caffe Host / Hostess ensures proper management of reception-related operations in the store, fully adhering to company policies and local regulations. As the first and last direct contact with customers, aims to leave a lasting positive impression.RESPONSIBILITIES Provides a welcoming experience to customers in line with the company's excellence service standards, aiming to understand the primary purpose of their visit to guide them effectively. Ensures that the cash area and department are always in perfect order, with all equipment and accessories used in service well-maintained and clean, following company guidelines. Handles customer complaints by involving the department manager or Caffè manager depending on the situation's severity and the type of customer (e.g., regular customer, VIP, etc.). Manages phone and email communication with customers for order taking, reservations, or information requests. Participates in regular checks to maintain order, cleanliness, and the pastry shop's excellent image, adhering to company guidelines and reporting any maintenance needs. Follows company guidelines strictly regarding uniform care and personal appearance to align with the company's image. The activities described above are listed by way of example and not exhaustively.KNOWLEDGE AND SKILLS Genuinely passionate about hospitality and customer satisfaction. Attentive to product presentation, service rituals, and guest cues. Collaborates with others, supports peers, and communicates effectively. Experience of building a long-lasting relationship with clients. Excellent communication and interpersonal skills. Remains calm, composed, and resourceful in a dynamic environment. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.