About the role: BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.
Duties And ResponsibilitiesDaily agent network management including calls to agents – interface for sales operations reconciliation and commercialEngage agents directly on performance data from sales ops- feedback collection and agent ticketsManage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the actionPlanning of trade activities with agents, TL and TSMDaily agent training and mentoring through callsProspect managementAgent quality and recruitment checklistSupport sales targetDaily/Weekly feedback report to Tl, TSM, Country leadSkills And ExperienceAdvanced fluency in English both written and spokenAdvanced Excel data skills – All countriesEffective communicatorEfficient planner and collaboratorUniversity degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field.
At least 1 year’s work experience in salesBehave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organizationCommunicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniquesCreativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunitiesFoster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectivenessLead:
Positively influence others to achieve results that are in the organization’s best interestMake Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interestsOrganize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activitiesPlan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and resultsSolve Problems:
Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problemQualified Female Candidates encouraged to ApplyBURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees). Powered by JazzHRpn9FqqfjNB
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
