Business Analyst - Salesforce

Business Analyst - SalesforceApex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert in solutions on Salesforce Marketing Cloud and CAM experience for a Top Five Bank.Client: Big 5 BankLocation: Hybrid; 1- 2 days a week in TorontoTerms: 12 Month Contract, Strong possibility of extension or converting fulltime based on project budget & candidate performance.Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pmApplication Process: It is best to apply via the medium you are viewing this on. If you encounter technical difficulties, please contact Diana Baraky at dbaraky@apexsystems.com and reference Salesforce Business Analyst.What You'll Be Doing:You’ll lead complex projects to design strategic solutions aligned to the enterprise architecture roadmap. As a Business Analyst, you’ll support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best-in-class client experience.Understanding and Documenting RequirementsWork closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.Solution DesignBuild client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.Leading and MentoringSupport end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.Requirements:Hands-on experience supporting Salesforce CRM platform3 - 5 years working as a Business Analyst with proven experience in agile delivery, in the area of requirements management on large and complex projectsExperience with Marketing Sales CloudCombination of traditional business analysis skills with agile analysis skills, and the ability to identify the need for and use techniques from either skillset (system context diagrams, use cases, storyboards, relative estimation)Experience in requirements planning and prioritization including stakeholder analysis and effort estimation.Requirement elicitation techniques such as User stories Data Analysis, Document Analysis, Interviews, Facilitated Workshops, Observation, Prototyping, Focus Groups, SurveysRequirements management and communication – requirements walkthroughs; scope and change management; traceability; configuration management, backlog management, User provisioning & prioritizationNice-to-haveExperience working in Scrum environmentsSalesforce Administrator certificationCritical Thinking and Design Thinking skills with experience in User Centered DesignAsset Management Experience preferred