user support technician

OverviewLanguagesEnglishEducation College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceExperience1 year to less than 2 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Provide business systems, network and Internet support to users in response to identified difficulties Provide customer service Experience and specializationComputer and technology knowledge Android iOS MAC Desktop applications File management software Security software Multimedia software Presentation software Website creation and management software Mac OS MS Office MS Windows TCP/IP Wireless networks Additional informationWork conditions and physical capabilities Work under pressure Tight deadlines Repetitive tasks Attention to detail Sitting Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty BenefitsHealth benefits Paramedical services coverage