Business Analyst

Job Type: Fixed Term - Full TimeLocation: AucklandJob Category: Information & Communication TechnologyKO WAI MĀTOU | ABOUT SKYWelcome to Rangiata | Sky, Aotearoa’s ultimate entertainment destination—connecting Kiwis to the stories and sport they love, in ways tailored just for them. Our crew works hard to make Sky the most engaging and essential media company in Aotearoa New Zealand.We’re proud of what we’ve achieved, but we’re not stopping there. As innovators, we constantly challenge ourselves to push boundaries, adapt to change, and create experiences that excite both our customers and our people.At Sky, we encourage you to bring your authentic self. We listen, learn, and collaborate to create shared experiences that matter.We’re committed to building a workplace where everyone feels welcome, valued, and supported. As an Equal Employment Opportunity (EEO) employer, we celebrate diversity in all its forms and encourage applicants of all gender identities to apply. To better reflect and respect the spectrum of identities, we’ve included a “Diverse” option for those who identify as non-binary, genderqueer, genderfluid, or outside the male/female binary.Job DescriptionTE TŪRANGA | THE ROLEWe’re looking for an experienced and proactive Business Analyst to join Sky on a 6-month fixed-term contract, playing a key role in driving strategic media initiatives. You’ll work closely with Product Owners, stakeholders, and vendors to deliver solutions and process improvements that create real value for our customers—bridging the gap between business and technology as part of a collaborative, problem-solving team.In This Role You Will Partner with Product Owners and the Media Capability team to understand business goals, product vision, and strategic priorities. Act as the primary liaison between internal stakeholders and vendors, ensuring alignment on scope, timelines, and deliverables. Facilitate workshops, interviews, and process mapping sessions to gather and validate business needs. Define and prioritise requirements into clear, actionable epics, features, and user stories, including acceptance criteria. Review vendor deliverables for quality and compliance, and coordinate User Acceptance Testing (UAT). Monitor project progress, proactively identify risks, issues, and dependencies, and escalate as required. Support vendor onboarding with documentation, access, and context to enable successful delivery. Identify and recommend improvements to business processes, workflows, and system efficiencies. Maintain comprehensive documentation including business cases, process flows, and training materials. Challenge ideas constructively to ensure alignment with product objectives and value delivery NGĀ PŪKENGA ME NGĀ WHEAKO I WHAT YOU WILL BRING  Essential Experience Proven experience as a Business Analyst, with hands-on involvement across the full software development lifecycle. Strong technology acumen with experience across billing systems, telecommunications, networks, server platforms, and virtualised environments. Proven ability to facilitate workshops, map processes, and use analysis tools such as BPMN. Experience delivering products and projects using both predictive (plan-driven) and adaptive (Agile/Scrum) methodologies. Excellent stakeholder engagement and communication skills, with the ability to translate complex requirements clearly. A collaborative approach, strong problem-solving skills, and attention to detail in a fast-paced environment. Nice To Have Familiarity with broadcast and media technology environments (e.g., content management systems, OTT streaming, digital ad insertion). Exposure to tools such as IBMS, Viz (MAM systems), Power BI, SQL, Jira, and Confluence. KO NGĀ HUANGA | WHAT’S IN IT FOR YOUAs part of the Sky crew, you’ll enjoy great perks during your time with us—free Sky, Sky Sport Now, and Neon, plus discounted Southern Cross health insurance and YMCA gym memberships.You’ll also have access to free onsite parking at our Mt Wellington and Albany offices, and we’ll support your growth with opportunities to learn and make an impact while you’re here.ME PĒHEA TE TONO | HOW TO APPLYIf this opportunity excites you and you want to join us in sharing stories, possibilities, and joy, apply online today. Please note that you must have the right to work in New Zealand or hold a valid work visa for at least 12 months from joining Sky.We’re reviewing applications as they come in, and the role will remain open until we find the right person to join our Sky Crew. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you—apply now.At Sky, we understand that conventional recruitment processes may limit some individuals. That’s why we strive to support all candidates, offering reasonable adjustments throughout the recruitment process.RECRUITMENT AGENCIESKindly note that we work with a small group of trusted recruitment partners and are unable to accept unsolicited CVs or approaches from other agencies for this role.