Business Development & Customer Engagement Manager

Customer EngagementSingaporeAre you passionate about driving business growth and leveraging data for impactful decision-making? Do you thrive in a dynamic environment where innovation and collaboration are key? If so, we invite you to join us as our new Business Development & Customer Engagement Manager. Read on and apply today!Your new role As a Business Development & Customer Engagement, you will:Develop and implement telehealth marketing strategies to optimize the patient journey from awareness to adherence.Foster strong relationships with telehealth providers to meet sales targets for Novo Nordisk GLP-1 Obesity products.Cultivate partnerships with external stakeholders to broaden business opportunities and enhance outreach efforts.Create and execute multichannel engagement (MCE) strategies, including rep-triggered emails, webinars, and healthcare professional (HCP) portals, to maximize digital impact.Analyze multichannel engagement (MCE) performance and customer journeys to optimize touchpoints and increase disease and brand awareness.Facilitate data-driven decision-making by enhancing data accessibility and insights for improved commercial performance.Improve customer segmentation, targeting, and customization to elevate the overall customer experience while ensuring compliance with marketing initiatives and pharmacovigilance standards. Your new departmentThis role reports directly to the General Manager and is based in Singapore. As part of the team, you will work in a fast-paced and collaborative environment, where innovation and data-driven strategies are at the core of our mission. The department is committed to driving impactful business development initiatives and customer engagement, ensuring Novo Nordisk remains at the forefront of healthcare innovation.Your Skills & QualificationsWe’re looking for a Business Development & Customer Engagement Manager who will appreciate working in a high-paced, dynamic environment. You’ll bring with you:Relevant academic degree (Bachelor/Master) from medical or business with minimum 3 years of experience in the healthcare or pharmaceutical industry.Essential to have strong stakeholder communication, interpersonal, leadership and negotiation skill, with experienced in leading cross-functional teams/projects.Proven experience in developing business opportunity including expansion of obesity care in telehealth and business partnership.1-2 years of experience in business analytics.High degree of fluency in spoken and written English required.Working at Novo Nordisk Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.Deadline10 November 2025. Applications are reviewed on an ongoing basis.Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.