Business Development Manager

Ready to forge unbreakable broker alliances and ignite explosive business growth? Our client, a renowned Insurance company in Zambia is more than an insurance provider—they are the catalyst for innovation and security in Zambia's dynamic market. If you have the underwriting savvy to blend technical mastery with strategic business development, this is your opportunity to propel your career to soaring new elevations in a company that invests in your success and celebrates bold visionaries.About the RoleAs our Business Development Manager, you'll spearhead broker relationship management and the relentless pursuit of new business opportunities, driving sustainable growth in our general insurance portfolio. Drawing on your underwriting background, you'll integrate risk insights with commercial strategies to nurture partnerships, resolve challenges swiftly, and expand our market presence. This role is your gateway to scaling professional heights, where you'll shape the future of insurance while collaborating across teams to deliver exceptional value in line with our strategic goals.Key ResponsibilitiesInspired by our core thematic areas of business growth, client relationships, regulatory compliance, and operational excellence, your duties will include:Broker and Client Relationship Mastery: Build, manage, and nurture relationships with brokers, agents, and clients in alignment with underwriting and service policies, ensuring seamless collaboration and trust to maximize retention and referrals.New Business Sourcing and Growth Strategies: Develop and execute plans to grow the business, identifying untapped opportunities through market research, trend analysis, and proactive outreach—achieving strategic objectives while monitoring performance against targets.Renewal and Retention Management: Lead renewal discussions on major accounts with brokers and insurance stakeholders, analyzing performance, claims experience, and risk factors to propose competitive terms and ensure timely renewals.Technical Advice and Risk Integration: Provide expert technical guidance to existing and prospective clients, leveraging underwriting expertise for risk surveys, quotations, and customized solutions; decide on risk acceptance and prepare proposals in line with reinsurance strategies.Complaint Resolution and Service Excellence: Monitor and address client complaints from various channels (e.g., call centers, regulators, walk-ins), ensuring resolutions within agreed service level agreements (SLAs) to maintain high customer service indices.Market Intelligence and Planning: Research trends in the Zambian insurance market, analyze three-year performance data, and contribute to updating policies, procedures, and manuals to inform business development initiatives.Cross-Functional Collaboration: Work in tandem with underwriting, operations, and compliance teams to approve arrangements, track premium production, and foster a customer service culture through training and mentoring.Regulatory Adherence: Ensure all activities comply with regulatory requirements, including KYC processes, premium directives, and local reinsurance placements, while managing internal and external SLAs.Performance Monitoring and Reporting: Compile reports on business metrics, such as premium bookings and growth pipelines, providing insights to leadership for informed decision-making.Ideal Candidate ProfileWe're looking for a trailblazer ready to harness their underwriting foundation to reach new career summits in business development.Experience: Prior role as an Underwriting Manager (or equivalent) in a general insurance company, with 5-7 years in the industry. Demonstrated success in broker management, new business sourcing, and growth planning is crucial.Education: Bachelor's degree in Business Administration, Insurance, Finance, or related field; professional qualifications in Insurance certification preferred.Skills:Superior relationship-building, negotiation, and stakeholder management abilities, especially with brokers and clients.Analytical prowess for market trends, risk assessment, and performance data.Proficiency in insurance systems CRM tools, and Microsoft Office.Outstanding communication and presentation skills to influence and advise at all levels.In-depth understanding of Zambia's insurance regulations, reinsurance strategies, and client service standards.Personal Attributes: Strategic thinker, resilient, and results-driven, with a passion for innovation and team collaboration. You're proactive, adaptable, and eager to grow in a supportive environment that elevates top talent.