Business Excellence (Data Center & Cloud Services)

Manager – Business Excellence (Data Center & Cloud Services)Location: MumbaiOrganization: L&T-CloudfinitiRole : Responsible for driving operational excellence across L&T-(Cloudfiniti /Vyoma's) Data Center and Cloud Services portfolio. The role focuses on integrating and optimizing end-to-end business processes to deliver consistent , scalable, and customer-centric outcomes.QualificationsBachelor’s degree in Engineering or Management (preference for Operations Management or Information Technology).Advanced certifications in quality or process management frameworks (e.g., Six Sigma, CMMI, ISO, TQM) will be an advantage.Experience & Domain ExpertiseProven experience in the Data Center and/or Cloud Services industry.Demonstrated capability in driving process excellence across diverse business functions such as CRM, Pre-Sales, Sales, Service Delivery, Network & Security Operations, and Billing.Proficiency in implementing Quality and Operational Excellence frameworks such as TQM, CMMI, ISO, Six Sigma, EFQM, Kaizen, Malcolm Baldrige, and Balanced Scorecard.Strong understanding of Colocation (Colo), IaaS, PaaS, SaaS, as well as FinOps, DevOps, CloudOps, and SRE practices.Hands-on experience in building resilient, scalable, and process-driven operations to enhance customer experience and service reliability.Key AttributesStrategic thinker with a continuous learning mindset.Adept at institutionalizing best practices for sustainable outcomes.Strong collaboration and communication skills, with the ability to engage cross-functional teams to achieve business goals.What We OfferOpportunity to work with a leading data center and cloud services brand backed by Larsen & Toubro’s legacy of excellence.Exposure to cutting-edge technologies and industry-leading frameworks.A collaborative environment that encourages innovation and continuous improvement.