Business Operations Associate

About UsAt Bettermode, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs.Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano, we’re proud to connect millions of end-users daily (check our Showcase page 😉).Join us as we continue building tools that redefine customer engagement!Benefits🌟 At Bettermode, we're dedicated to empowering our team to thrive—both professionally and personally. We offer location-based, competitive compensation that reflects your expertise and impact, with annual reviews so you can grow with us. Our culture is built on ownership and trust, giving you real influence over how we scale and succeed.🩺 From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most.😎 Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it.🛠️ You'll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need.💡 We want you to thrive in your work: every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit.🏢 For in-person collaboration, our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks and coffee, video and board games, dedicated seating, and a flexible environment that supports creativity, focus, and teamwork.🌎 Join a globally diverse and collaborative team where you're supported to do your best work and have access to all the resources needed to succeed.About This RoleEmployment Type: Full-timeLocation: Toronto, CanadaLocation type: Hybrid (3 days at the office in Downtown Toronto on a fixed schedule - Monday, Tuesday and Thursday)We're looking for a Business Operations Associate to support operations across Finance & Admin, Compliance, Office Operations & Executive Support. You'll work directly with the Chief of Staff & Head of Operations to execute critical workflows, maintain systems, and help keep the company running smoothly day to day.This is a high-impact, execution-focused role ideal for someone who is organized, systems-minded, and detail-oriented.Core Expectations (Always On — 100%)Proactively engage with the team to ensure they have what they need to do their best workResolve operational blockers quickly and escalate when neededMaintain a service-oriented mindset while protecting operational quality and accuracyKeep processes running smoothly across systems, tools, and workflowsThis is woven into every part of the role.Responsibilities1 - Finance, Billing & Vendor OperationsUpload invoices to HubdocPrepare vendor payments in PlootoFollow up on overdue invoicesMaintain subscription inventory and renewals calendarUpdate finance trackers (AP/AR, payments, revenue ops spreadsheets)Support employee virtual credit card stipend program (policy checks, receipt compliance, monthly reporting)2 - Compliance & Security OperationsCollect evidence for SOC 2 controlsMaintain Drata tasks and remindersAssist with access reviews and credential auditsUpdate approved policies and compliance documentation3 - General Operations, Office & Executive Support Maintain and update Notion workspace organizationPrepare SOPs, internal documentation, and process updatesSupport coordination for company events and swagAssist with internal communications and operational logisticsHelp with travel coordination, scheduling blocks, and administrative follow-upsOffice Management:Stock snacks and office suppliesMaintain workplace inventoryManage deliveries and workplace vendorsEnsure the Toronto office remains organized, accessible, and well-equippedWhat Success Looks LikeClean, accurate data across CRM, finance, and operational systemsVendor invoices processed correctly and on timeFully compliant employee stipend programSOC 2 evidence and tasks consistently up to dateClear team-wide reduction of operational blockersNoticeable increase in bandwidth for the Chief of Staff & Head of OperationsWhat You Bring to the Team2+ years of experience in operations or administrative rolesEXCELLENT organization and prioritizationDetail-oriented with strong follow-throughComfortable with SaaS tools (Google Workspace, Notion, CRM)AI-first Operator; you explore, understand, use, abuse, and share itSystems-minded and consistent with process executionBonus if YouHave hands-on experience with Salesforce, Stripe, Zapier, Chartmogul and IntercomHave supported SOC 2 or other compliance frameworksHave worked in SaaS, startups, or multi-system operational environmentsAre comfortable organizing documentation in NotionUnderstands prompt engineering and is open to developing and working with AI agentsHave experience with AP/AR, billing workflows, or vendor managementEnjoy solving messy operational problems and improving processesHave office or facilities management experienceIf you think this role is right for you, apply today! We're excited to share more details, learn about your experience, and together discover whether we're the perfect fit for each other.Commitment to DiversityAs we continue to grow with customers and team members worldwide, we are committed to cultivating an environment where everyone's unique perspectives are heard and valued. The diversity of our team will enable us to build the most inclusive product and workplace possible. We encourage applications from all backgrounds, identities, abilities, and life experiences.Additional InformationHeadcount: This is a new positionCompensation Range: CA$70K-$90KAI might be used in the hiring process to screen or assess job applicants